Privacy policy

Privacy Statement

Encore Software, (Encore), is committed to keeping any and all personal information collected of those individuals that visit our websites and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Encore Software of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

Collection of your Personal Information

Encore Software collects personally identifiable information, such as your e-mail address, name, home or work address and telephone number which is required for processing of orders and trial downloads. Although not required, customer demographic information such as age and gender, may be optionally entered by a customer into their profile,

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Encore Software public message boards, this information may be collected and used by others. Note: Encore Software does not read any of your private online communications.

Encore Software encourages you to review the privacy statements of Web sites you choose to link to from Encore Software so that you can understand how those Web sites collect, use and share your information. Encore Software is not responsible for the privacy statements or other content on Web sites outside of the Encore Software and Encore Software family of Web sites.

Use of your Personal Information

Encore Software collects and uses your personal information to operate the,,, and websites and deliver the services you have requested. Encore Software also uses your personally identifiable information to inform you of other products or services available from Encore Software and its affiliates. Encore Software may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Encore Software does not sell, rent or lease its customer lists to third parties. Encore Software may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Encore Software may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Encore Software, and they are required to maintain the confidentiality of your information.

Encore Software does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Encore Software keeps track of the Web sites and pages our customers visit within Encore Software, in order to determine what Encore Software services are the most popular. This data is used to deliver customized content and advertising within Encore Software to customers whose behavior indicates that they are interested in a particular subject area.

Encore Software Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Encore Software or the site; (b) protect and defend the rights or property of Encore Software; and, (c) act under exigent circumstances to protect the personal safety of users of Encore Software, or the public.

Children Under Age of 13

Encore Software does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to [email protected]. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Updating and correcting your Account

When you log into your account on,,, or, you can access, update and correct some of the Personal Data that we use to authenticate you including, your name, email and contact details. Please note that the changes you make in your customer account will be reflected in our active customer database but we may retain any information you submit for any reason we reasonably believe we have a legitimate reason such as backups, archiving, legal obligations, fraud and abuses detection and license history.

Use of Cookies

Encore Software’s websites use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Encore Software pages, or register with Encore Software site or services, a cookie helps Encore Software to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Encore Software website, the information you previously provided can be retrieved, so you can easily use the Encore Software features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Encore Software services or Web sites you visit.

Note on Google Analytics and Cookies - While some of the cookies we use are required to use (see above), you can opt out from the collection by Google Analytics of navigation information during your visits to our Websites. To do so, use the Google Analytics Opt-out feature available from Google.

Mobile Devices

Due to differences between apps and websites on mobile devices, you may need to take additional steps to disable tracking technologies in mobile apps. Many mobile devices allow you to opt-out of targeted advertising within the Settings area of the device.

Security of your Personal Information

Encore Software secures your personal information from unauthorized access, use or disclosure. Encore Software secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

California users’ Privacy Rights

Californian users of IMSI Design’s websites and products have additional rights afforded to them under the California Consumer Privacy Act (CCPA).

Categories of personal information collected by IMSI Design:

For more details about the personal information IMSI Design has collected in the past year, please see section “Collection of your Personal Information” above. For details on how we use that information, and who we share it with, please see section “Use of your Personal Information” above.

NB: IMSI Design does not “sell” (as defined in the CCPA) the personal information of IMSI Design users.

Making a request in relation to your personal information

The CCPA gives California consumers various rights with respect to the personal information we collect, including the right to (subject to certain limitations):

• Request to access the personal information IMSI Design has about you; and

• Request that IMSI Design delete all of your personal information.

• Requests should be sent to [email protected]

Changes to this Statement

Encore Software will occasionally update this Statement of Privacy to reflect company and customer feedback. Encore Software encourages you to periodically review this Statement to be informed of how Encore Software is protecting your information.

Contact Information

Encore Software welcomes your comments, questions and any complaints regarding this Privacy Statement and how your Personal data is handled. For these, please direct your inquiry to:

Encore Software, LLC

Attention: Customer Service

384 Bel Marin Keys Blvd. Suite 150 Novato, CA 94949

Tel: 415-483-8000  email: [email protected]